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What is the cause of this error

This error is caused due to certain required DLL’s related to the Microsoft Visual C++ runtime not being registered or installed on your computer.
The Microsoft Visual C++ runtime is required to be installed in order for the CaseWare installation to successfully complete. In some instances if Windows Updates have not been run or if a conflicting version of the Microsoft Visual C++ runtime has been installed by another application, it can cause Error 1904 to be raised by the CaseWare installation.

This error has multiple causes and the resolution will depend on your IT environment. For further assistance contact your IT administrator or IT service provider to assist you with resolving this issue.

How to resolve error 1904

Before you continue with the following steps, please ensure:

You have contacted your IT administrator or firm champion to inform them of the issue as the following steps may require administrator rights.
Ensure you have installed all the recommended Windows updates. Click here to learn how to run Windows Updates.

Uninstall existing Microsoft Visual C++ Redistributable files

Step 1 Check Control Panel | Programs and Features for the following programs and uninstall them if they exist:

(64-bit redistributables):

Microsoft Visual C++ 2015 Redistributable (x64)
Microsoft Visual C++ 2017 Redistributable (x64)

(32-bit redistributables):

Microsoft Visual C++ 2015 Redistributable (x86)
Microsoft Visual C++ 2017 Redistributable (x86)

Note: The VC2017 redistributables are more reliable than the included VC2015 redistributables in the context of this troubleshooting.

Run Windows Updates

For Windows 8.1 users, the specific Windows Update that contains the required files can be found here.

Note: If you have already run your Windows Update or you are on Windows 7 or Windows 10, you do not need to install this file.

Download and install both the Microsoft Visual C++ Redistributable Files below

Microsoft Visual C++ Redistributable x64 download here
Microsoft Visual C++ Redistributable x86 here

Note: It is important that both the x64 and x86 files are downloaded and installed regardless of your machine setup. You will need to reboot your machine after the installations have completed.

Reinstall Working Papers

Uninstall Working Papers and then reboot the system.
Reinstall CaseWare Working Papers

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Anti-Virus Exceptions

Some anti-virus software may incorrectly report issues from CaseWare products and prevent the applications from functioning. If you are experiencing these issues, ensure you have updated your anti-virus software to the latest upgrades and service packs.

If you are still encountering issues with your anti-virus software and CaseWare products, we suggest adding exceptions to your anti-virus for the following file extensions and executables:

File Extensions:

Working Papers

Also if you have SmartSync

*.ac
*.ac_
*.ac$
*.acx
*.cdx
*.csc
*.cv$
*.cvw
*.cwlock
*.cwz
*.dbf
*.fpt
*.lck
*.locks
*.tvr

*.clg
*.sci
*.scl
*.sec
*.sfa
*.sfc
*.sfcX
*.sfg
*.sfl
*.sfv
*.sgp
*.slg
*.spf
*.spm
*.spo
*.tmp

Executables:

cvwin32.exe
cvwin64.exe
cwcef.exe
cwclean.exe
cwhrpt32.exe
cwhrpt64.exe
cwin32stub.exe
cwin32.exe
cwin64.exe
cwmaintenance64.exe
cwpackager.exe
cwpackager64.exe
cwpipeaccess.exe

cwproto_dy.exe
cwproto_dy64.exe
cwsoftwarekeylink64.exe
import32proxy.exe
isclean.exe
isinit.exe
isinitdist.exe
pkwareproxy32.exe
tracker.exe
tracker64.exe
twainproxy32.exe
w32mkde.exe

For other issues relating to your anti-virus software, contact the anti-virus vendor.

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Error 12030 on automatic Registration

registration error

Error 12030 on automatic Revocation

revocation error

Resolve problem:

You must contact your IT to add the below exception on your Firewall.

Working Papers (Cwin64.exe) needs to be whitelisted on your firewall for ports 80/443 (inbound and outbound) for elicense.caseware.com and elicense2.caseware.com

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Issue

After a recent Windows 11 update, the print dialog has a new look (in all applications) that includes a print preview pane, but no longer includes a number of custom Working Papers options, such as Skip annotations and commentary text, Include tickmark legend, Skip collapsed text and Current Page. In addition, the print dialog is now labeled “Printing from Win32 application”.

Solution (IT assistant is required)

This redesigned print dialog is a new feature of Windows 11. If you want to restore to the old print dialog of Windows 10, see Restore the Legacy Print Dialog in Windows 11 22H2 for a workaround.

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Resolve problem:

Group 8 updated for use in Note 'Expenses by nature'.

Note: In case you want to add additional mappings in the note, first you need to assign them to group 8 descriptions by following the next steps.
Enter the Working Trial balance and select on the column headings right click / Show / Group 8.
From the drop-down list select the group 8 category that you want to assign to the specific account number.
If you want to use spare accounts, select Properties and enter the desired description that will be presented in the relevant note in the financial statements.
1. Enter the description and select Close.
When you finish select right click to Hide Group 8 column.

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Resolve problem:

Copy components from the Template into the client file

Using the Copy Components feature, update the Mapping Structure.

Select the command File / Copy Components.
Select Copy into This File. Click Next.
Choose the Financial Statements Template and click Next.
In the Copy Components Wizard, update the mapping structure from the latest Template.

Tick the Groupings / Mapping box. Tick all Boxes.
Select Mapping Options.
Select the button "Merge source file’s mapping structure (new numbers are added)". Tick the box “For map numbers that are the same in both files, replace the following properties:” and tick Boxes “Name” and “Extended Description”.
- Tick the box “Autofill account properties using mapping properties” Choose to perform Mapping Copy Options
Click Next to continue.
Click Finish to complete the Copy Components wizard.

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4.00 1

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A. The different fields for the entity name are used as follows:

1.10

Entity NAME in LOWER case

This is derived from the Operating name in the Engagement properties of the CaseWare client file (CLP2) and is used throughout the FS set.

Entity NAME in CAPITALS

This is the UPPERCASE of the ‘Entity NAME in LOWER case’ above and is used on the Cover page and headers of all sections of FS.

Entity NAME for IR4

This is derived from the ‘Entity NAME in CAPITALS’ however it should be changed manually to agree exactly with the name recorded in the Tax Authority database. This is used in company tax returns.

στη γενική

This field appears only when preparing Greek FS in order to choose between ‘της’ and ‘του’ and is used throughout the FS set.

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1.30 1

A. The FS are affected as follows:

• The Independent auditor's report wording changes
• The description of the entity and the Board changes throughout the FS
• Reference to the appropriate legislation changes
• Equity, tax and dividend related notes and accounting policies are affected
• The tax computation changes

The table below shows the default sections for each entity TYPE:

1.30 2

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1.31 1

A. When preparing Partnership financial statements profit is allocated as follows:

1) Trial balance

a. Profit of the year should be allocated through an adjustment to each partner’s current account in accordance with their % share in the profits. The other side to this entry should be in an account which is mapped in the same mapping as the NETINC account.

2) Statement of Profit or Loss

a. The following table is used for the allocation of the profit between the partners:

b. The option ** Different % this year from last year ** is used where the comparative % column is to be printed
c. The button ‘Change % decimal points’ may be used for changing the number of decimals for the %ages where these are not round figures.
d. Partners’ salaries amounts entered in the above table, change the profit allocation as only the remaining profit balance is allocated based on their respective share %.

1.31 2

3) Notes to the financial statements - Partners' current accounts

1.31 3

a. Opening and closing balances are automatically calculated from the TB
b. The profit for the year line is linked to the profit allocation table after the Statement of Profit or Loss
c. Any amounts entered in the rows with the input cells are automatically deducted/added to/from the line ‘Drawings’
d. The option ‘multiple accounts for each partner’ replaces the above table with another one where the balance for each partner can be broken down to more than one types of account.
e. The salary amounts entered in this table are not an allocation of profit. They are part of expenses deducted from net profit for the year. Mapping numbers referring to Directors’ salaries should be used for Partners salaries (Map no 5.T.1. 1, 5.T.2. 1 and 5.T.2. 2)

4) Tax computation

a. The following table is used for the allocation of the taxable profit between the partners:

1.31 4

b. The button ‘Change % decimal points’ in the table under 2) above will affect the number of decimals for the %ages in this table as well.
c. Any partner salaries posted in the books as part of expenses must be added back in the tax computation as they are not allowable for tax purposes and then entered in the table above.
d. Partners’ salaries amounts entered in the above table, change the chargeable profit allocation and only the remaining profit balance is allocated based on their respective % share.

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1.01

The ENTRY table appears at the beginning of the financial statements and gathers together data which appear in many instances in the financial statements so that the user changes these in one place and these are corrected throughout the set. It also includes various presentation options available to the preparer of the financial statements presentation
The various options available in the “Entry table” are explained in the table here below:

Field	Effect on the financial statements
Expand button	This button will expand or contract the entry table to reveal or hide the detailed options available.
Version XXXX.XX.XX	The version number indicates the month and version number of each release and is used only by the support team during support calls.
Enter the company NAME	Defines the entity name used throughout the FS set and the IR4. This is derived from the Operating name in the Engagement properties of the CaseWare client file (CLP2)
Select accounts to be PRINTED	Dropdown with different printing options for the FS. This selection does not affect in any way the content of the FS.
Change ENTITY TYPE	Changing the entity type affects the content of the entire FS set. The changes vary for each of the available types of entities.
Tick this box for - CONSOLIDATED FS	Financial statements” becomes “consolidated financial statements” throughout the set, the auditor’s report and some accounting policies are affected.
UNAUDITED FS	The word 'unaudited' and different auditor’s report options appear in the FS.
Change TEXT repeated numerous times in FS	Used for the preparation of financial statements for entities not in the predefined list by changing the ENTITY name the description of the BOARD of directors and reference to the applicable STANDARDS AND LAWS
IAS 1 Presentation options	Different name options for primary statements of financial position, profit or loss and other comprehensive income, changes in equity and cash flows.
IFRS 7 disclosures to be included	Option to include or exclude extended disclosures in relation to financial risk management.
Alternative PRESENTATION options	Alternative cover and subsequent pages subtitles. Alternative presentation options for profit and loss, other comprehensive income, balance sheet, and cash flow statements. Alternative tax treatment options.
Select YEAR or PERIOD	Changing reference to YEAR or PERIOD throughout the entire set
Select ANNUAL or INTERIM FS	Options relating to preparation of interim financial statements and financial statements not covering a full calendar year. This option affects auditors report, and notes to the FS. For quarterly FS, two extra blank columns are available in the “Income statement” for the user to enter manually the comparative period(s) dates and amounts.
This the first year and comparatives are NOT required	This checkbox will hide all comparative columns and prior year parts of notes. In addition, all references to comparatives in the document text paragraphs are automatically hidden. There is also an option to show opening position for notes such as PPE note.
Define DATES throughout FS	The dates in the FS are updated from the file Engagement properties however these may also be amended under this section the Entry table
Date of SIGNATURE	Defining the signing dates throughout the entire set
CURRENCY options	Defining the financial statement currency. There are different options for the sign in headings and text paragraphs. An option to add an extra column in the primary statements of financial position, profit or loss and other comprehensive income, changes in equity and cash flows for presentation in an alternative currency. Option to convert all input values in the set by using a rate specified by the user.
AUDITOR's report options	Changing the auditor’s report presentation. Option to refer to FS pages in the report. Option to disclose the names of the primary statements of other comprehensive income, changes in equity and cash flows either in full or in short in the 1^st paragraph of the report. Option to include header in 2^nd and subsequent pages of the report. Selection between 3 auditors as defined in the information store. Choose the signing partner between the 20 different names of partners entered in the information store. Enter the designation of the partner signing the report
CITY in short for clients' signatures	Field for entering the city of the client to be used under the signature of the Board of directors report
Tick this box if a WATERMARK needs to be printed	Adds a watermark in the entire set. Wording of the watermark may be changed where necessary.
Clear\Shade Input Cells on printout.	Usually input cells have grey background on screen which is not printed. This option allows the printing of the grey background of input cells.